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MSME Samadhaan Is Closed for New Cases: How to File a Delayed Payment Complaint on the ODR Portal (2026)

MSME Samadhaan Is Closed for New Cases: How to File a Delayed Payment Complaint on the ODR Portal (2026)

October 21, 2026

Short answer: if you run a micro or small business with a valid Udyam registration and a buyer has not paid you within the legal time limit, you can file a delayed payment complaint online, without going to court first, and claim compound interest on top of the unpaid amount. Since 15 October 2025, new complaints are filed on the MSME ODR portal (odr.msme.gov.in), not on the older MSME Samadhaan portal. This guide explains who can file, the documents required, the steps, how to check the status of an old MSME Samadhaan case, and what to realistically expect.

This is general information, not legal advice. For a large claim or a disputed one, talk to a lawyer or your CA before you file.

MSME Samadhaan vs the MSME ODR portal

Many owners still search for “MSME Samadhan” and land on pages that describe the old process. Samadhaan was launched in 2017 as a delayed payment monitoring system: you filed there and the case went to your state’s Micro and Small Enterprises Facilitation Council (MSEFC). The Ministry of MSME then launched the ODR (Online Dispute Resolution) portal in June 2025. According to a Ministry of MSME letter dated 3 October 2025, as reproduced by TaxGuru, from 15 October 2025 all new delayed payment references are filed only on the ODR portal, and Samadhaan stays online only to track and migrate cases filed earlier. Someone who tries to file a new case on Samadhaan is redirected.

If you already have a pending Samadhaan case, you do not need to refile it. You keep tracking it on the Samadhaan portal, as shown in the next section.

MSME Samadhaan login and case status: how to track an old case

Cases filed on MSME Samadhaan before 15 October 2025 continue under the old system, and you check their status on the portal’s Entrepreneur Case Status page (samadhaan.msme.gov.in/MyMsme/MSEFC/MSEFC_Entrepreneur_status.aspx):

  1. Select your type of MSME registration from the drop-down.
  2. Enter your User ID. If you do not have it, enter your Case Number instead.
  3. Type the verification code shown in the image (it is not case sensitive) and click Login.
  4. Your dashboard opens and shows the case and its current stage.

The portal groups cases by stage: filed by the MSE, yet to be viewed by the council, under consideration, mutually settled, rejected and disposed. “Yet to be viewed” means your state’s MSEFC has not taken up the application yet. “Disposed” means the council has closed the case, so check your dashboard and registered email for the order.

The MSME Samadhaan login is only for these older cases. There is no new MSME Samadhaan portal registration now: to file a fresh delayed payment complaint, register on the MSME ODR portal as explained below.

Who can file

QuestionAnswer
Micro or small enterprise with valid Udyam registration?Yes, this is the basic requirement. Sole proprietorships, partnerships, LLPs and companies can all qualify if they are micro or small.
Medium enterprise?The delayed payment provisions of the MSMED Act protect micro and small suppliers. A medium business would normally need a civil suit or ordinary arbitration. A 2026 amendment bill is pending in Parliament but has not been passed, so do not count on it.
Trader?No. Retail and wholesale traders can register on Udyam, but the Ministry of MSME’s Office Memoranda of 2 July 2021 and 1 September 2021 limit their benefit to priority sector lending. They cannot use the delayed payment provisions, and the official Samadhaan FAQ lists trading units as not admitted.
Udyam registered after the sale?Not for earlier supplies. The Supreme Court held in Silpi Industries v. Kerala SRTC (2021) that the supplier must be registered before the contract or supply. Registering later does not give you rights over earlier sales.

What counts as “delayed”: the 15 and 45 day rule

Section 15 of the MSMED Act, 2006 sets the clock. If you and the buyer agreed a payment date in writing, payment is due on that date. If there is no written agreement, payment is due within 15 days of the buyer accepting the goods or services. Even with an agreement, the period cannot exceed 45 days from acceptance. A 90-day credit clause in a purchase order does not override this.

How much interest you can claim

Under Section 16, a buyer who misses the deadline owes compound interest, with monthly rests, at three times the bank rate notified by the RBI. The RBI raised the Bank Rate to 5.75% in its 7 October 2026 policy, so the interest rate is currently 17.25% a year. The Bank Rate moves with RBI policy, so use the rate in force for each month of delay when you work out your claim.

As an illustration, on an unpaid ₹1,00,000 at 17.25% compounded monthly, three months of delay adds about ₹4,375 and twelve months about ₹18,681.

Documents required for an MSME delayed payment complaint (Samadhaan and ODR)

  • Udyam registration certificate (check its date against your invoices)
  • Purchase or work order, and any written payment agreement
  • Tax invoices showing dates and amounts
  • Delivery challans, e-way bills or proof that the work was completed and accepted
  • Emails, messages or letters in which you asked for payment, and any reply from the buyer
  • Bank statement showing the amount has not been received
  • A month-wise interest working at three times the bank rate

The official Samadhaan FAQ, which the ODR filing follows, says a work order or purchase order is required, and several invoices can be combined into one PDF.

What if there was no purchase order?

This is where many small suppliers get stuck. A buyer is in a hurry, promises to complete vendor registration later, and takes delivery on a phone call or a WhatsApp message. Months later the payment is held, and the buyer says there was no PO, so there was no order. The Act does not say a purchase order is mandatory. What the claim needs is proof of three things: that you supplied the goods or services, that the buyer accepted them, and on what date. A PO is only the easiest way to show that. The official Samadhaan FAQ answers this directly: a work order is required, and if the order was oral, you file an affidavit saying so. The same FAQ says a purchase or work order is not the only evidence the council accepts, and lists acknowledgements on invoices, delivery challans, part payments and emails as acceptable. So without a PO, file the affidavit and back it with as much of this evidence as you can.

Evidence that can stand in for a PO:

  • Emails, WhatsApp messages or call records in which the buyer asked for the material or work, agreed the rate, or promised vendor registration
  • A delivery challan or gate pass signed and stamped by the buyer’s store or security
  • The tax invoice, e-way bill and transport receipt (lorry receipt), which show the goods reached the buyer
  • The buyer’s goods receipt note, inspection report, or any sign of use, such as the material being consumed in their production
  • Earlier invoices from the same buyer that they paid, which show a pattern of dealing
  • Any part-payment or acknowledgement of the amount due
  • A signed and notarised affidavit stating that the order was oral and describing what was supplied, when and on whose request. The official FAQ requires one for oral orders, and it can go in the same PDF as your invoices.

The Act also has a rule on acceptance. Under Section 2(b) of the Act, if the buyer does not object in writing within 15 days of delivery, the day of delivery is treated as the day of acceptance. That is another reason to send a written demand, and to keep the date of delivery clear on your invoice and challan. A buyer who raises an objection will say the goods were not as ordered, which your documents must answer.

Be realistic. A claim backed only by your own invoice is weak, and the buyer can deny the supply or the terms, which turns a payment case into a dispute about facts. That slows things down and may need a lawyer. Also remember the Udyam registration rule above: the supply must come after your registration date, whatever the paperwork.

To avoid this next time, even when a buyer is in a hurry, get a one-line email or message before dispatch with the item, quantity, rate and payment term, and a signed delivery copy of the challan. Send the invoice the same day. These cost nothing and are often the difference between a clean claim and a disputed one. A proper tax invoice is easy to produce with our free GST invoice generator.

How to file on the ODR portal, step by step

  1. Send the buyer a written demand first, quoting the invoice numbers, the due dates and the interest you will claim. It gives you a paper trail and sometimes it is enough.
  2. Register on odr.msme.gov.in as a complainant using your Udyam number, mobile number and email. Check that your name, PAN and contact details match.
  3. Start a new complaint and fill in the buyer’s name and address, invoice numbers, supply dates, agreed payment terms, the principal and the interest.
  4. Upload your documents as PDFs.
  5. Review and submit. The portal gives you a case reference number you can track from your dashboard.

What happens after you file

According to the Ministry’s description of the system, there are three stages:

  1. Online negotiation. Before the matter reaches the council, the buyer is notified and both sides can exchange offers on the portal. This stage is voluntary and either side can opt out.
  2. Conciliation by the MSEFC. If there is no settlement, your state’s council takes up the reference and tries to conciliate, with online meetings.
  3. Arbitration. If conciliation fails, the council arbitrates, or refers the matter to an arbitral institution, and passes an award.

The law expects the council to decide a reference within 90 days. A buyer who wants to challenge the award in court must first deposit 75% of the awarded amount (Section 19), and the award can be enforced like a court decree if the buyer still does not pay.

What it costs

There is no government filing fee for a delayed payment reference. A YourStory report says some businesses spent under ₹1,000 to file. If the case goes to an outside arbitral institution, that institution charges its own fees, and so does a lawyer if you hire one.

How well does it actually work?

There are good examples. The Ministry’s press release describes a Mumbai engineering firm that recovered ₹21.06 lakh and a Kolkata chemicals firm that recovered about ₹5 lakh from a public sector buyer. But the system is new and results vary. YourStory reports that in Telangana more than 800 cases had been filed by August 2026 and about 85 had been resolved, with slow conciliation when the buyer contests the claim. Treat it as a cheaper and more structured route than court, not a guaranteed quick one.

Pressure that can work before you file

Income tax law also gives your buyer a reason to pay. Under Section 43B(h) of the Income-tax Act, 1961, which corresponds to Section 37(2)(g) of the Income-tax Act, 2025 from the 2026-27 tax year, a buyer who pays a micro or small supplier after the 15 or 45 day limit can claim the expense only in the year the payment is actually made. A buyer still holding your unpaid bill at the year end loses the deduction for that year, which is a useful point to make in a demand letter.

For the future, the Samadhaan page also asks MSMEs to onboard on a TReDS platform (RXIL, M1xchange or Invoicemart), where invoices can be financed before the buyer pays. If cash flow is tight while you wait for a payment, our guide to applying for a Mudra loan and our tips on saving money as a business owner may help.

Sources: Ministry of MSME Samadhaan portal page; PIB release of 24 July 2026 on the national ODR framework; MSMED Act, 2006 summary on dcmsme.gov.in; TaxGuru’s reproduction of the Ministry letter dated 3 October 2025; YourStory (September 2026); Aran Law and Sansa Legal guides. Also the RBI Monetary Policy Statement of 7 October 2026; Ministry of MSME Office Memoranda dated 2 July 2021 and 1 September 2021; the official Samadhaan FAQ; and the Ministry of Finance’s Rajya Sabha reply of 21 July 2026 on Section 43B(h). Updated October 2026.

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